Services
Our Services
We take pride in the details! Click on the checklist images to see details for your type of cleaning need, with a choice of a Standard clean, Deep Clean (includes moving), or Short Term Vacation Rental.
Frequently Asked Questions
What about pet clean-ups?
Accidents happen and we understand that. Within reason, we will do our best to clean up after an accident.
Can I add on a service?
We are always happy to lend a hand if an extra service is needed. If you would like to add an additional item to your scheduled service, please ask for this at least two days in advance so that we can account for any extra time needed. Please note there will be an additional fee for extra services.
What are your hours of operation?
Our normal business hours are 8:30 to 6:00 pm Monday through Friday. If we are available outside of those hours, we will gladly accommodate an early state or late end time. We do work on a schedule and recommend the same day and time for each cleaning to create a consistency and convenience for all parties. You are welcome to call the business between 7 am and 9 pm, please use email if it is outside of those hours.
What about temperature control?
We all do our best to conserve energy, but please be aware that physical labor is being done in your home or business. Please try to maintain a comfortable environment for the staff. The preferred temperature of our staff is 70°- 75°F.
What is your illness policy?
If you or your children are sick with a contagious illness such as flu, cold, covid, chicken pox, lice, etc. please reschedule your cleaning. Even though Sparkle and Glam disinfects your house, it is possible that the germs may be transported to another home or those cleaning your home may get sick. To be fair to all customers and staff, please wait until you are well again. Sparkle and Glam will return this same courtesy. We will gladly reschedule your appointment for the next available time slot.
What is your payment structure?
We accept multiple types of payments including cash, check, card, or online payments. All payments are due at the time of service. You may also choose to store a card on file to be automatically processed on the day of service. Payments not received on the day of service will be subjected to a late of 15%. Services will not continue until payment and the late fee have been received.
Do I need to pay a deposit?
All first time clients, deep cleans, and moving cleans will be required to pay 50% of the cleaning service fee as a deposit that will be applied to the final bill. The final bill is due upon the completion of service.
What if I need to cancel my appointment?
We understand if something comes up and we cannot clean for you at your normal scheduled time, just please let us know! Please contact Paulette at 912-232-3021 with at least 2 business day’s notice. If we receive less notice, then you will be subject to a fee of $50 as a cancellation fee. Sparkle and Glam will return the same courtesy. Services will not continue until payment is received.
What if we are locked out?
If we are locked out and cannot enter your home at your scheduled time, a $75 lockout fee will be applied to your account. Services will not continue until payment is received.
What about my alarm system or keys?
It is not necessary for you to be home while we are cleaning and we will ensure the safety of your home by setting alarms and locking doors.
What if there is some dangerous weather?
Sparkle and Glam will be closed for business when extremely severe weather causes dangerous conditions, or if the Sheriff’s office warns against driving. We will make every effort to reschedule your appointment as quickly as possible.
Are you open on holidays?
Sparkle and Glam Cleaning will be closed for the following holidays: New Year’s Eve, New Year’s Day, Thanksgiving Day, Christmas Eve, and Christmas Day. If your cleaning falls on any of these days and you would like to reschedule around them, please note the earlier you contact us the better, as we fill our schedule around the holidays quickly.
Our Promise to You:
In the rare event we need to cancel your appointment without 48 hours notice, $50 will be deducted from your next service.
Our Satisfaction Guarantee:
If you are satisfied with your cleaning please tell all your friends and family! If you are not satisfied, please contact Paulette immediately to correct the issue and we will return within 24 hours. We however, do not offer refunds.
Get a Free Quote
Does your home or office need some sparkle? Company company to town? Big meeting ahead? Need a reliable cleaning company for your short term vacation rental? Let’s talk about your cleaning needs to make your place Sparkle and Glam!